Balloons Direct Ordering Information
PLACING AN ORDER
Plain Stock Products
Orders are processed and shipped Monday through Friday. We are closed on Saturday and Sunday.
In stock orders placed before 9:00 AM Eastern time usually will ship the same day. Every effort is made to get these orders out but during periods of high volume this may not always be possible. Orders placed after 9:00 AM Eastern will ship either the same day or the next business day. If your order requires same day shipping please note this in special instructions at checkout and call 1-888-323-5181 or email Customer Service with your order number to confirm.
Please note that all shipping companies have suspended delivery time guarantees and service refunds until further notice due to COVID-19. We apologize for any inconvenience.
You will receive order status updates via email. This will include package tracking information sent via email when your order has shipped.
So that we may communicate with you about your order via email please add info@balloonsdirect.com to your approved sender list to insure you are able to receive important order updates.
Please be sure to check your spam or trash folders for our emails if you have not received order confirmations or shipping notifications.
Custom Print Products
Custom print orders will be reviewed quickly in the order in which they are received and you will be notified via email if there are any questions about your order or delivery date.
We will email you a FREE virtual proof for your approval prior to production of your custom print products. A written proof approval by reply email will be required before your order can be put into production.
So that we may communicate with you about your order via email please add info@balloonsdirect.com to your approved sender list to insure you are able to receive important order updates.
Please be sure to check your spam or trash folders for our emails if you have not received order confirmations or shipping notifications.
Standard production times are noted on specific custom print product order pages. Faster production may be available upon request. You will be asked to provide a requested in hand delivery date during checkout.
Custom printed products do not qualify for free or flat rate shipping.
Telephone Orders - We are unable to take phone orders at this time.
Phone orders are accepted 9 AM to 5:30 PM Monday through Friday toll free at 1-888-323-5181.
Note that many discounts and special offers are available online only.
We can not be held responsible for errors made on phone orders.
Whenever possible please order online to insure accuracy.
CANCELING AN ORDER
Plain Stock Products
Due to the speed of order processing cancellations may not be possible once checkout is complete.
To cancel or change an order after completing checkout please contact Customer Service and have your order number available.
We will do our best to accommodate all requests, however, we may not always be able to do so.
If order cancellation is not possible please refer to our return policy for further information.
Custom Print Products
Orders for custom printed products may be canceled before final art approval is granted.
After final art approval is granted any requests for cancellation will result in the customer being held responsible for costs incurred up to the point of cancellation potentially including service charges and product costs.
Any request for changes to or cancellation of custom print orders must be made in writing.
RETURNING AN ORDER
Plain Stock Products
Giant PVC vinyl balls, giant PVC vinyl balloons, giant cloudbuster balloons, electric inflators, helium regulators and balloon drops are non-returnable.
Returns for other unopened plain stock products must be requested within 7 days of order delivery. Products must be in original factory sealed packages containing un-inflated product.
All returns must be pre-approved and shipped freight prepaid at customer's expense. No returns will be accepted without prior approval.
To request a return approval please email Customer Service. If approved a return merchandise authorization number (RMA) and instructions will be provided.
Return merchandise is subject to a 20% restocking charge.
If your original order qualified for Free Shipping and the value of your merchandise return request pushes that order total below the Free Shipping threshold your return refund will be reduced by the amount of the shipping that would have applied to your orignal order had it been below the Free Shipping threshold.
If your return request is due to an error on our part we will issue a prepaid return label for the merchandise and no restocking charge will apply. Errors on telephone orders do not qualify for prepaid return or restocking charge credit.
Custom Print Products
No returns will be accepted on custom printed merchandise unless there is an error made in the custom printing of the product.
Errors or omissions that were included in a customer approved pre-production proof are not eligible for credit or return.
We will replace or refund an order at our sole discretion for errors or omissions that were not included in the customer approved proof.
Special Order Products
Special orders, closeouts, discontinued items and some seasonal merchandise are not returnable.
